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August 24, 2006

Security improvement by using the new version of the webmail

WebsiteWizard uses from now the latest version of the webmail software. This version improves the security drastically and additionally fixes a lot of bugs from the older version.

If you are a WebsiteWizard user, you may even not realize this upgrade, since you don't have to change anything in the configuration.

You may access the new webmail here.

However, if you face any problems with this new version, let us know through our support, and use the old version until we fix the problem.

Posted by mkaniewski at 01:38 PM | Comments (0)

August 17, 2006

WebsiteWizard Improved Customer Care

In the effort to provide WebsiteWizard users with an improved and more efficient customer support system, we recruited and trained a new dedicated staff, revamped the toll-free telephone system and introduced a live chat option.

It is officially launched on August 14 and follows the growing demand for our lead site building solution, as well as research into what customers expect from us.

As a result, WebsiteWizard is now simultaneously supported via telephone, email and live chat.

"It's all about making our service to customers better," said Bobbi-Jo Melanson, Customer Care Supervisor. "Our new and bigger staff will be able to handle more customer queries, supported by the recently deployed sophisticated PBX system for easier and more reliable telephone communication. We are also confident our external customers will applaud the new capabilities we are delivering via live chat."

Posted by mkaniewski at 06:36 PM | Comments (0)