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August 17, 2006
WebsiteWizard Improved Customer Care
In the effort to provide WebsiteWizard users with an improved and more efficient customer support system, we recruited and trained a new dedicated staff, revamped the toll-free telephone system and introduced a live chat option.
It is officially launched on August 14 and follows the growing demand for our lead site building solution, as well as research into what customers expect from us.
As a result, WebsiteWizard is now simultaneously supported via telephone, email and live chat.
"It's all about making our service to customers better," said Bobbi-Jo Melanson, Customer Care Supervisor. "Our new and bigger staff will be able to handle more customer queries, supported by the recently deployed sophisticated PBX system for easier and more reliable telephone communication. We are also confident our external customers will applaud the new capabilities we are delivering via live chat."
Posted by mkaniewski at August 17, 2006 06:36 PM