August 17, 2006

WebsiteWizard Improved Customer Care

In the effort to provide WebsiteWizard users with an improved and more efficient customer support system, we recruited and trained a new dedicated staff, revamped the toll-free telephone system and introduced a live chat option.

It is officially launched on August 14 and follows the growing demand for our lead site building solution, as well as research into what customers expect from us.

As a result, WebsiteWizard is now simultaneously supported via telephone, email and live chat.

"It's all about making our service to customers better," said Bobbi-Jo Melanson, Customer Care Supervisor. "Our new and bigger staff will be able to handle more customer queries, supported by the recently deployed sophisticated PBX system for easier and more reliable telephone communication. We are also confident our external customers will applaud the new capabilities we are delivering via live chat."

Posted by mkaniewski at 06:36 PM | Comments (0)

June 06, 2005

WebsiteWizard guidebook available!

I know you have been expecting it for a long time. After months of writing, proof-reading, extending and polishing, the entire WebsiteWizard team is proud to present The Official WebsiteWizard Guidebook! It is available in PDF format for your reading (and printing) pleasure.

As the marketing blurb on the WebsiteWizard home page says, by reading this guidebook you can learn how to find an idea for online business, build a website from scratch using WebsiteWizard, get thousands of visitors and become a profitable online merchant or just fulfill your passion... Sometimes marketing blurbs are indeed true. That's the case here. Just take a look yourself.

Maria, who wrote this guidebook from scratch, is waiting for your comments. Just add them using the "Comments" link below. She is probably sitting in front of her computer right now and waiting for your feedback...

I would also like to thank Paul Kelly (of Automatic Millionaires fame) and his wife for passing through the early versions of the guidebook. It was a tough task, I must admit. However they probably won't recognize the guidebook after all those changes and improvements we've made since then...

Happy reading and don't spare the feedback! And by the way - welcome to the WebsiteWizard blog.

Posted by alex at 08:58 PM | Comments (7)